Research

How identity decisions are made — and where they go wrong

We study how people recognise faces, remember events, and judge identity — especially in high-stakes settings like policing, security, and digital systems where mistakes have real consequences.

Used by 500,000+ participants · Applied in policing and intelligence · Award-winning research

Examiner performing identity comparison
Studying identity decisions in realistic tasks.

Overview

Decisions about identity are difficult — and often high-stakes.

Every day, people make decisions about identity — comparing faces, recalling events, deciding whether two images show the same person, or judging whether a face is real or AI-generated.

These decisions are often made under uncertainty, yet they carry real consequences: wrongful identification, missed matches, or misplaced trust in AI systems.

Our research asks a simple question: when are people accurate, when are they not, and how can these decisions be improved?

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Research themes

Core areas of investigation

Research innovations

Combining cognitive science with emerging methods

Wearable eye-tracking setup measuring gaze during real-world interactions

Eye-tracking and behaviour

Tracking where people look when comparing faces to understand decision strategies.

Diagram showing AI and machine learning analysis of face data

Machine learning and AI

Modelling decision processes and studying how people interact with AI-generated identities.

Participants completing in-person and online tasks to measure cognitive abilities and decision-making

Large-scale behavioural testing

Measuring variation in cognitive ability and decision-making across large participant samples.

Key findings

What the research shows

01

Ability varies dramatically

Some people are exceptional with faces, while others struggle with the same tasks.

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02

People are often overconfident

People tend to overestimate their ability to detect AI-generated identities.

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03

AI changes decision-making

AI systems can change how people interpret faces and judge identity.

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04

Expert selection improves outcomes

Identifying high-performing people can improve accuracy in applied settings.

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Impact

From cognitive science to real-world practice

Research from the lab is used in policing, intelligence, and public-facing tools, with measurable impact across real-world systems.

Policing and security

Research has informed personnel selection and deployment for specialist face identification roles.

Policy and international impact

Briefings and collaborations support identity verification policy and applied AI discussions.

Evidence and memory in practice

Research on memory under stress informs structured recall protocols for policing contexts.

Approach

Studying decisions in realistic conditions

We design tasks that reflect real-world decisions: comparing faces, recalling events, and identifying people under uncertainty.

This includes controlled experiments, large-scale online testing, and collaborations with organisations that make identity decisions in practice.

Try the research tasks:

By combining laboratory precision with applied settings, we identify where errors occur — and how they can be reduced.

Next step

Interested in working together?

We collaborate with researchers, students, industry, and government on applied problems in identity, decision-making, and AI.